Warranty

1-Year Limited Replacement Warranty

At Excluheal, we stand behind the quality of our products. That's why we offer a 1-Year Limited Replacement Warranty on all products purchased from our store. This warranty guarantees that our products are free from defects in materials and workmanship when used under normal conditions.

What is Covered:

• Defects in Materials or Workmanship: If your product exhibits defects in materials or craftsmanship during the warranty period, it is covered by this warranty.
• Malfunction Under Normal Use: If the product malfunctions despite proper use and care, it will be replaced.

What is Not Covered:

• Damage from Misuse or Abuse: Damage resulting from improper use, accidents, or modifications made to the product.
• Normal Wear and Tear: Products that experience regular wear over time, such as cosmetic damage or minor scratches, are not covered.
• Improper Maintenance: Damage caused by failure to follow the product instructions or failure to maintain the product as directed.
• Loss or Theft: If the product is lost or stolen, it is not covered by this warranty.

Warranty Claims:

If your product becomes defective within the warranty period, please contact our customer service team with your order details and a description of the issue. In some cases, we may ask for additional information, such as photos or videos, to process your claim.

Once your claim is approved, we will provide a replacement product at no additional cost to you.

Important Notes:

• This warranty is valid for the original purchaser only and is non-transferable.
• Proof of purchase is required for all warranty claims.
• The decision to replace the product is made at our discretion.

For assistance or to initiate a warranty claim, please reach out to our customer support team at support@excluheal.com.